How To Reset 2FA Authentication?

How To Reset 2FA Authentication?

If you don’t have access to your original email and to your account’s Two-Factor Authentication (2FA), you need to first contact LYOTRADE customer service with your request.
The team will reply back with three security questions to verify your identity (Date of Birth/ Date of Account creation/ Wallet Balance). Then, our Customer Service will ask you to submit a video to verify your request.
What should be included in the video? -You need to sit in front of the camera and show your face clearly and hold your ID document in one hand and a hand-written paper with the necessary information of your request in your other hand. -Users need to make a statement into the camera to verify their identity, such as: "Current Date, Date of Birth, Place of Birth, Registered Email Address, Account Opening Date and Approx Balance Amount in your Wallet in order to apply to unlock your account. User needs to mention that hereby I confirm that I am contacting LYOTRADE Customer Support to reset my 2FA for LYOTRADE Account ''. -Submit the video along with the device-clicked picture of your National ID Card/Driving License/Valid Passport shown in the video and the hand-written paper. Please do not use any filters or edit your videos. -I lost access to my previous google authenticator app. How can I re-enable it? -If you have backed up the 16-digit code generated when you first enabled the Google Authenticator, you can re-enable your Google Authenticator by simply entering the backup key to the App.
Copy link