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Customer Support

Customer Support

Open a ticket to contact customer service at: support.lyotrade.com​

How to register on the support portal?

  1. 1.
    Go to support.lyotrade.com and click [Sign In] in the top right corner.
  2. 2.
    Click [Create an account]. On the account registration page, enter all the details as requested.
Please make sure you have entered the correct details as per your LYOTRADE portal details. Your password must be a combination of numbers and letters. It should contain at least 6 characters, one upper case letter, and one number.
The system will send a verification link to your email. Please click on the link in your inbox to activate the registration. If you can’t find the email in your inbox, please check your other mail folders as well (eg. Spam), or click [Resend Email] to resend. Once clicked the email link you have received, you have successfully registered on the LYOTRADE support portal.
NEVER, under any situation, should you ever give someone your private key, recovery phrases, password, or mail data. Immediately block and report anyone that asks for them.
If anybody approaches you directly on social media pretending to represent customer support, please block them and report them as spam.